REFUND POLICY
Last Updated: 24/03/2025
At SSM Digital Information Company, we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our services and digital products.
1. Eligibility for Refunds
- Refunds are only applicable to specific services/products as mentioned at the time of purchase.
- Digital products (such as downloadable files, templates, or databases) are non-refundable once accessed.
- Service fees are non-refundable once work has commenced, except in cases of service failure due to our negligence.
2. Refund Request Process
- Requests must be submitted within 2 days of purchase.
- The request must include proof of purchase and a valid reason.
- Refund requests should be sent to [brandsecureofficial@gmail.com] with relevant details.
3. Processing of Refunds
- Refunds approved by SSM Digital Information, it will take 7-9 working days for refund to credit in your original mode of payment method.
- Processing times may vary depending on the payment provider.
4. No Refund Situations
- Change of mind after purchase.
- Failure to provide required documents/information for service completion.
- Issues arising from third-party involvement or incorrect details provided by the customer.
5. Amendments
- We reserve the right to modify this Refund Policy at any time. Continued use of our services indicates acceptance of any changes.
6. Contact Information
For refund inquiries, reach out to:
Email: brandsecureofficial@gmail.com
Phone: 9876543210
By purchasing our services or products, you acknowledge that you have read, understood, and agree to this Refund Policy.